Privacy Policy

Scope

This policy applies to all individuals who use or interact with GetRealtr's services, including real estate agents, team members, brokerages, business associates, contractors, and website visitors.

Information We Collect

• Personal Information. Includes your name, contact details, user credentials, billing information, and other identifiers.
• Call Data. Transcripts, summaries, and caller information captured through the GetRealtr service, including names, phone numbers, and inquiry details provided by callers.
• Technical and Usage Data. Information such as IP address, browser type, device identifiers, access times, and usage activity to maintain and improve platform performance.
• Cookies and Similar Technologies. We use cookies and similar tracking technologies to improve site functionality, enhance user experience, and ensure security.

Purpose of Use

We collect and use data for legitimate and clearly defined purposes, including:

• Delivering and managing the GetRealtr service
• Maintaining account authentication and access control
• Securing and monitoring our technology infrastructure
• Processing payments and administrative functions
• Conducting analytics to improve product performance and reliability
• Meeting legal, regulatory, and contractual obligations
• Performing quality improvement using anonymized or aggregated data

Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data only when one or more lawful bases exist:

• Consent — you have provided explicit consent for processing.
• Contract — processing is necessary to provide requested services.
• Legal Obligation — processing is required under applicable law.
• Legitimate Interest — to enhance operations, security, and user experience.

Data Sharing and Disclosure

We may share information under strict contractual safeguards with:

• Service providers (cloud hosting, analytics, communication tools) under data protection contracts
• Auditors, regulators, or law enforcement when legally required

All third parties are required to maintain equivalent standards of security and confidentiality.

International Data Transfers

GetRealtr may transfer personal data across jurisdictions. When transferring data from the European Economic Area (EEA) or United Kingdom, we rely on approved mechanisms such as Standard Contractual Clauses (SCCs) or other lawful safeguards ensuring adequate protection.

Data Retention and Security

We retain personal information only as long as necessary to fulfilloperational, contractual, or legal requirements.

To protect your information, we maintain comprehensive security controls including:

• Encryption of data at rest and in transit
• Role-based access control and multi-factor authentication
• Continuous security monitoring and vulnerability testing
• Regular third-party security audits

Your Rights Under GDPR

You have the right to:

• Access your personal data and request a copy
• Request corrections or updates to inaccurate information
• Request erasure of data ("right to be forgotten") where legally applicable
• Restrict or object to specific types of processing
• Receive your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@getrealtr.com.

Policy Updates

We may update this Privacy Policy to reflect changes in law, regulation, or company practices. The revised version and effective date will always be posted on our official website. Material updates will be communicated directly when required by law.

Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: